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Replacement of Damaged Works

In the unfortunate event that your order arrives in less than satisfactory condition, simply take a digital photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send to us within 7 days after receiving the order at concierge@awethenticgallery.com

Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the replacement. You will receive an email from us with an update and steps on how to proceed.